Building Trust: The First 14-Days in Senior Living

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“Communication is a massive problem in senior care. Families want more, staff is already stretched thin, and everyone suffers. So we asked the community to create a collaborative solution. What they developed is SIMPLE and POWERFUL.”

Mavericks of Senior Living

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Sponsored By

Serenity Engage increases move-ins, streamlines communications, and reduces risk for senior living communities. Connecting care teams with family members illuminates the extraordinary care you provide, and helps you comply with new CMS Communication guidelines with a simple, HIPAA-compliant messaging app.

We can help communities using Serenity get a 10% insurance premium discount. Because research shows that better communication means less litigation. Learn more at www.serenityengage.com

At Mavericks of Senior Living and Serenity Engage, we saw a massive problem with communication in senior care, so we asked the community to helps us all collaboratively solve it.

We were so fortunate to have people coming to us from all aspects of care to join this conversation: executive directors, caregivers, family members, hospice providers, home health, home care, nurses, and most importantly, older adults!

This incredible group sat down at the same table with all their various ideas, perspectives and experience to come up with a cross-functional, cross-organizational solution.

Stay tuned for the results of this group!

Mavericks MugP.S. Ready to get your Mavericks coffee mug? Share with us what your favorite idea from either this conversation or your own ideas and experience about how we can support our older population right now. Email or post the answer on our social media and your Mavericks coffee mug will be in the mail.

If you like this episode, please subscribe! Tell us what you think, and what you’d like to see changed in senior care.


We’re all about challenging the status quo here at Maverick’s Headquarters! Welcome to the Challenging The Way We Age podcast by the Mavericks of Senior Living. We are two innovators and entrepreneurs who have huge hearts and passion for our older adults. And we see all kinds of opportunities to improve today’s system and create hope for the way we age. We tackle hard topics with the goal of creating conversation and generating curiosity and ingenuity to solve these problems.

Want to join the Maverick Movement? Have a story on how you or your team are fostering ingenuity. Share it with us and check out our other episodes to light your innovation fire. Don’t forget to subscribe for more great interviews.


Mavericks of Senior Living is sponsored by Serenity Engage, Inc. and Assured Assisted Living. This episode was produced by Katherine Wells and Francis LeGasse.   You can subscribe to Mavericks for Senior Living on Apple Podcasts, Google Play or Stitcher. You can also find us on TwitterFacebook, or via email at challenges@mavericksofseniorliving.

Here’s where you can learn more about the people and ideas in this episode: