Improving Payment Processing for Long term Care Residences

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Families love being able to contribute easily to mom or dad’s bill, and communities love the ability to offer credit card payment options that don’t cost residents’ an arm and a leg!

Trevor Gavin, Chief Growth Officer, CareGrove

Sponsored By

Serenity Engage increases move-ins, streamlines communications, and reduces risk for senior living communities. Connecting care teams with family members illuminates the extraordinary care you provide, and helps you comply with new CMS Communication guidelines with a simple, HIPAA-compliant messaging app.

We can help communities using Serenity get a 10% insurance premium discount. Because research shows that better communication means less litigation. Learn more at www.serenityengage.com

The Mavericks talk with Trevor Gavin, Chief Growth Officer, CareGrove.

Communities want to be able to offer credit cards, but the cost has always been an issue. The majority of people pay all of their bills through a portal and would like to have the same experience for Senior Living. So CareGrove created software specifically for our industry to solve the payment issues that communities have been experiencing.

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  • COVID-19 will forever change the way we think about handling checks and cash. We need to automate that process by having contactless payments. We need it for cash flow, control, hygiene, revenue, etc. The entire world is changing as it pertains to contactless payments. Senior Living is no exception.
  • Residents need choices and options for how they pay for their care. Many residents have other family members who assist in paying for their care. Some of which live in different parts of the country. By having an online portal it makes it much easier for families to manage the payment experience for their loved one.
  • Online payments are a way for communities to save money, increase revenue, reduce bad debt, and free up their AR/finance teams. Too many communities spend time manually entering payments manually.

Mavericks MugP.S. Ready to get your Mavericks coffee mug? Share with us what your favorite idea from either this conversation or your own ideas and experience about how we can support our older population right now. Email or post the answer on our social media and your Mavericks coffee mug will be in the mail.

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We’re all about challenging the status quo here at Maverick’s Headquarters! Welcome to the Challenging The Way We Age podcast by the Mavericks of Senior Living. We are two innovators and entrepreneurs who have huge hearts and passion for our older adults. And we see all kinds of opportunities to improve today’s system and create hope for the way we age. We tackle hard topics with the goal of creating conversation and generating curiosity and ingenuity to solve these problems.

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inMavericks of Senior Living is sponsored by Serenity Engage, Inc. and Assured Assisted Living. This episode was produced by Katherine Wells and Francis LeGasse.   You can subscribe to Mavericks for Senior Living on Apple Podcasts, Google Play or Stitcher. You can also find us on TwitterFacebook, or via email at ignitehope@mavericksofseniorliving.com

Here’s where you can learn more about the people and ideas in this episode: