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How Ohio Masonic Home Tackles COVID 19 – Q&A with Scott Buchanan, CEO

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“When we rolled out technology about 4-1/2 years ago, we had residents who said they hadn’t needed it for 60 years and had no use for it. Those are some of the same residents who would say they can’t live without it now. We have one resident who goes to the Verizon store to keep up-to-date on technology and he bills his son’s account!”

Scott Buchanan, CEO, Ohio Masonic Home

Sponsored By

Serenity Engage supports senior living communities during COVID-19 lockdowns with HIPAA-compliant messaging for care teams to communicate with family members.

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Ohio Masonic Home personifies the Masonic Values and helps people age respectfully. We met their CEO, Scott Buchanan at the Senior Living Transformation Summit 2020 by Kisaco Research, where forward-thinkers gathered and shared very real challenges, insights and experiences in disrupting the senior care market.

In this episode, we spoke with Scott and Katie Westfall, the Corporate Director of Marketing, to hear how technology is being employed to keep people connected across their three campuses.

  • Learn how they are using tablets and what they have learned
  • Hear how they got everyone up-to-speed
  • Discover the variety of uses they have for the tablets
  • Find out how they’ve helped community members, employees and all their families adjust to these changes. 
  • Hear Scott’s favorite story about how the tablets have brightened the lives of their community members, especially during the pandemic. 

“One of my favorite stories is when one of our residents turned 100 years old we had a big family birthday party via technology. We were able to make her birthday special for her and her family even during this time.”

Scott Buchanan, CEO, Ohio Masonic Home

Mavericks MugP.S. Ready to get your Mavericks coffee mug? Share with us what your favorite idea from either this conversation or your own ideas and experience about how we can support our older population right now. Email or post the answer on our social media and your Mavericks coffee mug will be in the mail.

If you like this episode, please subscribe! Tell us what you think, and what you’d like to see changed in senior care.

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We’re all about challenging the status quo here at Maverick’s Headquarters! Welcome to the Challenging The Way We Age podcast by the Mavericks of Senior Living. We are two innovators and entrepreneurs who have huge hearts and passion for our older adults. And we see all kinds of opportunities to improve today’s system and create hope for the way we age. We tackle hard topics with the goal of creating conversation and generating curiosity and ingenuity to solve these problems.

Want to join the Maverick Movement? Have a story on how you or your team are fostering ingenuity. Share it with us and check out our other episodes to light your innovation fire. Don’t forget to subscribe for more great interviews.

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Mavericks of Senior Living is sponsored by Serenity App, Inc. and Assured Assisted Living. This episode was produced by Katherine Wells and Francis LeGasse.   You can subscribe to Mavericks for Senior Living on Apple Podcasts, Google Play or Stitcher. You can also find us on TwitterFacebook, or via email at challenges@mavericksofseniorliving.

Here’s where you can learn more about the people and ideas in this episode:

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