Episode 28: What Is A Transformation Office In Senior Care? With Janet Lillevold of New Perspective Senior Living

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“It’s about metrics, but it’s also about listening. Listening to resisters as well as adopters. Listening to what’s working and what’s not.”

Janet Lillevold, SVP, Transformation Office & Security Officer, New Perspective Senior Living

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In this episode we spoke with Janet Lillevold, SVP of the Transformation Office and Security Officer at New Perspective Senior Living. Janet presented how to put the right systems and structures in place for growth, while bringing your team along, at the Senior Living Transformation Summit 2020 by Kisaco Research, where forward-thinkers gathered and shared very real challenges, insights and experiences in disrupting the senior care market.

Watch or listen to:

  • Learn what a Transformation Office in senior care is and does
  • Discover the why it is so critical right now for senior care to transform
  • Understand the value of your “resisters” during a change process
  • Find out why and how to get buy-in
  • Hear the incredible story of LeDonna Hoy, and why Janet considers her a Maverick

Janet is creating hope for the way we age by focusing on residents being able to live life on purpose every day.

“Sometimes you have to slow down to go faster.”

Janet Lillevold, SVP, Transformation Office & Security Officer, New Perspective Senior Living

Mavericks MugP.S. Ready to get your Mavericks coffee mug? Just answer this question: What prompted New Perspective Senior Living to create a Transformation Office? Email or post the answer on our social media and your Mavericks coffee mug will be in the mail!


We’re all about challenging the status quo here at Maverick’s Headquarters! Welcome to the Challenging The Way We Age podcast by the Mavericks of Senior Living. We are two innovators and entrepreneurs who have huge hearts and passion for our older adults. And we see all kinds of opportunities to improve today’s system and create hope for the way we age. We tackle hard topics with the goal of creating conversation and generating curiosity and ingenuity to solve these problems.

Want to join the Maverick Movement? Have a story on how you or your team are fostering ingenuity. Share it with us and check out our other episodes to light your innovation fire. Don’t forget to subscribe for more great interviews.


Mavericks of Senior Living is sponsored by Serenity App, Inc. and Assured Assisted Living. This episode was produced by Katherine Wells and Francis LeGasse.   You can subscribe to Mavericks for Senior Living on Apple Podcasts, Google Play or Stitcher. You can also find us on TwitterFacebook, or via email at challenges@mavericksofseniorliving.

Here’s where you can learn more about the people and ideas in this episode: