Episode 12: How To Avoid Litigation While Providing Excellent Care As a Senior Living Community

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“Building trust with families is one of the most important things you can do to avoid unnecessary litigation. It is when families are in the dark that they create their own version of what’s happening. Protect yourself by communicating about their loved one on a regular basis.” 

Kim Robson, Senior Vice President, AssuredPartners

Welcome to Mavericks for Senior Living: Challenging The Way We Age. We are two innovators and entrepreneurs who have huge hearts and passion for our older adults. And we see all kinds of opportunities to improve today’s system and create hope for the way we age.

This episode is brought to you from Colorado Assisted Living Association’s Fall Conference 2019.

Kim Robson, Senior Vice President of AssuredPartners, talks with us about how to manage your risk as a senior living provider, and some tips on how to avoid unnecessary issues with family members. Kim spoke at two sessions at the conference, both with packed rooms.

Watch or listen to:

  • Learn how to reduce risk areas
  • Discover who is most likely to bring a lawsuit and why
  • Hear how tech can and can’t help
  • Understand how to deal with records requests and incident reports
  • Determine what is creating loss in your community
  • Learn how to re-engineer the communication process to build trust with families


Want to join the Maverick Movement? Have a story on how you or your team are fostering ingenuity. Share it with us and check out our other episodes to light your innovation fire. Don’t forget to subscribe for more great interviews.


Mavericks of Senior Living is produced by Serenity App, Inc. and Assured Assisted Living. This episode was produced by Katherine Wells and Francis LeGasse.   You can subscribe to Mavericks for Senior Living on Apple Podcasts, Google Play or Stitcher. You can also find us on TwitterFacebook, or via email at challenges@mavericksofseniorliving.

Here’s where you can learn more about the people and ideas in this episode: